Can I Get a Refund?
Whether you bought something online, in-store, or received faulty goods, understand what Australian Consumer Law says about refunds and returns.
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Common Questions
Do businesses have to accept returns? ▼
Not for change of mind. But if goods are faulty, not as described, or unsafe, you have a right to a refund under Australian Consumer Law (ACL).
How long do I have to request a refund? ▼
For faulty goods, you generally have a 'reasonable time' (usually 12 months from purchase). ACL doesn't specify an exact deadline like some overseas laws.
What if a business refuses to refund? ▼
Send a formal complaint letter. If they still refuse, contact the ACCC or your state consumer regulator. You can also pursue small claims.
Does ACL protect online purchases? ▼
Yes. Australian Consumer Law applies to all goods and services, whether bought in-store or online (including from overseas retailers delivering to Australia).
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Check Your RightsImportant: This is educational information, not legal advice. While PolicyPulse provides accurate guidance on Australian law, every situation is unique. For personalized legal advice, consult with a qualified lawyer.