Consumer Rights Checker

Answer a few quick questions to understand your consumer rights in Australia

Question 1 of 520%

What did you purchase?

This tool provides educational information to help you understand your situation. It's not personalized legal advice. For specific guidance, consult a qualified professional.

Australian Consumer Law Basics

✓ Your Rights

  • • Right to a refund for faulty goods
  • • Right to replacement for missing parts
  • • Right to repair at seller's cost
  • • Protection against misleading claims
  • • Consumer guarantees for 'fit for purpose'

⚖️ Not Covered

  • • Change of mind (usually)
  • • Damage from misuse
  • • Items that fail after reasonable time
  • • Excluded items (food, perishables)
  • • Private sales (limited protection)

Key Deadline: You generally have a 'reasonable time' to claim consumer rights. This is usually 12 months, but varies by product type. Act sooner rather than later.

Next Steps

  1. Contact the business directly with your complaint
  2. If they refuse, send a formal letter with your rights
  3. If still no resolution, contact your state consumer regulator
  4. Small claims court is available for amounts under $10,000 (varies by state)